Newly minted megabank PNC is screwing a subset of its customers and it was all preventable. Simple Bank customers lacked access to their accounts, and it did not have to happen. BBVA-PNC (Who knows their name that day) were stunned that people losing access to their accounts would make sure they still had account access. This caused their phone and online systems to shut down.
The troubles of May 2021 look to be just the beginning as Simple customers will have to go through not one but two bank changes in one year. First, PNC bank announced it would buy BBVA. A few months after that, BBVA, who owns Simple announced they would convert all their Simple accounts to BBVA…Those same customers will be converted to PNC just months later. I don’t see any reason customers like me should have to put up with that garbage.
A New Beginning
I remember opening my Simple account in 2015 with the promise of no fees. There were no bounced check fees (or checks for most of their history), declined check charges and at first, I could pay bills and people. Years before, I stopped banking, in part because I was afraid of all the fees. But Simple was different. I got interest…